Support
Need help with a purchase, reward, crash, or confusing shift result? Send the details below and we will use them to track the issue down.
Purchases
- Use Restore Purchases in the shop after reinstalling or changing devices.
- Include your platform, approximate purchase time, and product name when contacting support.
Gameplay
- Steering response, handedness, audio, haptics, and reduced motion are available in Settings.
- For stuck tutorials or odd level behavior, include the level number and what happened before the issue.
Ads
- Rewarded ads are optional and should only start after you choose to watch one.
- If a reward fails to grant, include whether the ad finished and your network state.
Request Data Deletion
Zombie Carts does not require a public profile. In version 1.1.0 or later, open Settings → Leaderboard Identity → Delete Leaderboard Data to permanently remove your leaderboard identity, display name, linked Google sign-in, verified scores, and queued score submissions. Local campaign progress and purchases remain on the device.
To request deletion of support information or other data associated with your use of Zombie Carts, email blackmoncreations@gmail.com with the subject “Zombie Carts data deletion.” Include your platform and enough context for us to locate the information, but do not send payment-card details.
- Local game progress, settings, upgrades, and the purchase journal are deleted by clearing the app's storage or uninstalling the app.
- Support messages and contact details we control will be deleted after we verify and complete the request, except records we must retain for legal, fraud-prevention, or security obligations.
- Supabase, PostHog, Google Play, RevenueCat, and Google AdMob may retain authentication, transaction, diagnostic, analytics, or advertising data under their own legal obligations and retention policies.
Contact
Email support with your device model, operating system version, app version, and a short description of the issue.
blackmoncreations@gmail.com